Customer Support

Our Customer Service Department is a team of knowledgeable and friendly experts who are the heart and soul of our business. These highly trained professionals are able to handle over 50,000 inquiries per month that come into our state-of-the-art Call Center. We specialize in:

• Order Entry & Status
• Dealer Locator & Referrals
• Replacement Parts Look-ups
• Inventory Searches
• Technical Service

This team of professionals is trained to work with all types of customers, from mass merchants, to dealers, to end-user consumers. Using sophisticated local-area networking and internet-based technologies, this department has immediate access to:

• Electronic Parts Look-up Systems including PartSmart™
• UPS, FedEx, USPS and LTL Tracking of Shipments
• Dealer Locator Programs
• Real Time Inventory
• Dealer Credit Approval and Status
• Ship To-Bill To Addressing

And with our partnership with ProQuest (formally E-DN), placing your order directly from your existing Business Management System is now possible. This new technology can integrate your current business system with our warehouse, allowing you to place orders directly to our warehouse, eliminating re-keying errors sometimes made by traditional methods from phone or fax orders.