Customer & Technical Support

Gardner has a friendly, knowledgeable, and well-trained customer service and technical support staff to assist with your business needs. With many years of experience in the outdoor power equipment industry, our agents are focused on finding and providing the best possible solution for you.

Customer Service Agents

Whether it’s a question about a specific part, placing an order or inquiring about the status of a backorder, our informed staff is committed to assisting you. Our up-to-date telecommunication and information systems allow us to consolidate resources and reference material to provide you with fast and convenience information. Using sophisticated technologies and integrated systems, this department has immediate access to:

• Electronic Parts Look-up Systems including PartSmart™
• UPS, FedEx, USPS and LTL Tracking of Shipments
• Dealer Locator Programs
• Real Time Inventory
• Dealer Credit Approval and Status

Technical Support

We employ the best technical support staff in the lawn and garden industry. Our technical support agents are trained to assist you with engine specifications and repair issues, product information, and warranty claims. We will find the answer you need or give you the resource that can.

Our technical support team is trained directly from our manufacturers and work closely with them to understand the most common problems and best practices. This ensures that we operate as an extension of the manufacturer to deliver accurate and up-to-date information to solve the most difficult problems.

Multilingual Staff

We also employ knowledgeable French and Spanish speaking customer service agents to support our bilingual customers.