We operate under the assumption that technology is the foundation for an efficient, flexible, and effective operation. As such, we strive to deliver a variety of solutions to ensure that our internal operation is making the best use of technology. Where possible, we extend those capabilities to encourage further use of technology by our dealers.
To minimize errors and improve efficiency, we offer a variety of methods to automate the submission of orders from your business systems to ours. Some of these integration methods are detailed below.
Persona – Persona is a legacy order management system integrated to our internal system. It allows dealers to place orders, check stock, backorders, and find account information from a normal computer.
Electronic Data Interchange (EDI) – EDI is a sophisticated automation tool for dealers who typically place a high volume of orders and require more complex communications. Our typical EDI implementation includes order submission(850), order acknowledgement (855), advanced shipping notice(856), and the invoice(810).
XML – XML is a web-based communication method that has the capabilities to accomplish much of the sophistication offered with EDI, but without the lower barriers to entry. It is typically preferred by dealers who an ecommerce presence.
Business Management Systems – For dealers who are using certified business management systems, your orders can be entered into your system and transmitted directly into ours. This eliminates duplicate entry on either side and reduces the potential for error. The systems that are currently supported are C-Systems, Ideal, Softpower, MIC Systems, Softek Software, Basic Software, Pathfinder, Blue-Ridge, Sun Software, Paulson, Windoward, and Charter.
For more information related to our order automation solutions or for custom solutions, feel free to contact us.
We have developed a set of integration tools to support the integration of orders from external sources such as customer websites. These tools allow you to interact with our systems to provide a seamless experience to your web customers through secure and widely accepted web service functions. Our tools offer the ability to submit orders, check order status, and look at price/availability.
Our goal is to make available the most comprehensive set of tools of any distributor in our industry. To that end, we have developed a full suite of functionality to our dealers. A few of those tools are below:
• Order entry
• Illustrated Part Lookup
• Order Status and Tracking
• Backorder Status
• Education & Training Information including School Registration
• Warranty Processing Information
• Promotional Info & Order Entry
• Service Bulletins & Product Notifications
• Statement & Order History Downloads
Illustrated Parts Lookup Solutions
One of the complexities of the parts business is finding the right part to do the job. To support you in this effort, we have close partnerships with all of our manufacturers and that allows us to deliver to provide a complete part lookup solution to you so you can find the parts you need every time.