Customer & Tech Support
We have a friendly, knowledgeable, and well-trained customer service and technical support staff designed to support the unique needs of your product. With many years of experience in the outdoor power equipment industry, our agents are focused on finding and providing the best possible solution for each individual dealer.
Customer Service Agents
Whether it’s a question about a specific part, placing an order or inquiring about the status of a backorder, our informed staff is committed to assisting dealers. Our up-to -date telecommunication and information systems allows us to consolidate resources and reference material to provide you with fast and convenience information.
Intelligent Call Routing
Using our sophisticated telecommunications platform, we know information about the dealer who is calling and can route it to the most skilled agent available. This ensures that with every call, our dealers are getting the best possible agent to handle their questions, take their orders, or solve their problems.
Our technical support team is setup to be an extension of our manufacturers, trained by the manufacturers, and working with dealers to support your products. They are tasked to work closely with manufacturers to understand the most common problems and apply best practices in supporting dealers.
We also employ knowledgeable French and Spanish speaking customer service agents to support our bilingual customers.