THIRD PARTY LOGISTICS
Our third party logistics offerings allow us to support manufacturers in ways outside of the normal distributor-manufacturer relationships. One of those ways is to offer our varied capabilities in warehousing, procurement, customer service, and technical support as outsourced services. In this scenario, the manufacturer focuses on their strengths and allows us to take on the rest.
Warehousing, as it relates, to our third-party offering means that we simply become your warehouse. We receive your product, store it until needed, then pick-pack-and-ship when called upon to do so. Our advanced technology platforms allow you the visibility to see what is in stock at any time and our order automation methods allow us to receive orders in real-time and have them sent directly to the warehouse floor for processing. We also perform a variety of control process to ensure that orders are shipped timely and accurately.
It’s critical to have product in stock and ready to ship immediately when a dealer or consumer needs it. Because of our long and successful history in parts procurement, we have the processes and systems in place to ensure that we maintain the highest order fill rates. This allows us to ensure that your products are available when needed.
We have a friendly, knowledgeable, and well-trained customer service staff to provide support to our dealers. Whether it’s a question about a specific part, placing an order or inquiring about the status of a backorder, our informed staff is committed to assisting dealers. Our up-to-date telecommunication and information systems allow us to consolidate resources and reference material to provide them with fast and convenience information.
Our technical support team is expected to operate as an extension of the manufacturer to deliver accurate and up-to-date information, and to solve the most difficult problems. They will work closely with you to support your products and communicate problems.