Warehousing & Distributing
Warehousing and Distribution capabilities are the life’s blood of any successful wholesale distribution operation. For this reason, we invest heavily to ensure that our facilities and systems are on the cutting edge. In all of our facilities, we employ a state-of-the-art warehouse systems and a highly skilled workforce. All of these resources work together to ensure the orders will be there when your dealer needs them.
We operate under the assumption that technology is the foundation for an efficient, flexible, and effective operation. As such, we strive to deliver a variety of solutions to ensure that our internal operation is making the best use of technology. Where possible, we extend those capabilities to encourage further use of technology by our manufacturers.
We have developed a set of integration tools that allow you to interact with our systems to provide a seamless experience to web customers through secure and widely accepted web service functions.
Dealer Account Tools
We have developed a full suite of functionality to our dealers. This allows us to deliver any-time access to information about your product lines. From basic information to recalls, it is all available there.
Illustrated Parts Lookup
One of the complexities of the parts business is finding the right part to do the job. To support dealers in this effort, we provide a complete part lookup solution so dealers can find the parts they need every time.
To minimize errors and improve efficiency, we offer a variety of methods to automate the submission of orders from your business systems to ours.
It’s critical to have product in stock and ready to ship immediately when a dealer needs it. Because of our long and successful history in parts procurement, we have the processes and systems in place to ensure that we maintain the highest order fill rates.
1. Planning Systems
To start, we employ a complex system to evaluate historical customer purchases to predict what we need to have in stock at any time to meet fill rate targets. Our systems take into account historical run rates, seasonal spikes, vendor lead times, and minimum order quantities.
2. Purchase Managers
Behind the systems are the people. Our purchasing group has a combined 50+ years of experience in this industry. This means they have a complete understanding of the products they purchase and the nature of the parts business.
3. Fill Rates
Lastly, we have the capacity to purchase and warehouse product for the largest of purchases. This ensures that we can ramp up to support the busy season, and able to support volume and last-time buys. All of this guarantees that we will have the highest fill rates possible.
The latest skills and certifications you need
We supply product knowledge and the latest skills required to be a certified technician for the manufacturers we represent. Our staff of certified trainers provide a variety of classes to ensure our dealers stay current on new product developments throughout the year. We also offer webinar courses so that you and your team can learn in the comfort of your own facility or at home.
Gardner has a friendly, knowledgeable, and well-trained customer service and technical support staff to assist with your business needs. With many years of experience in the outdoor power equipment industry, our agents are focused on finding and providing the best possible solution for you
Best customer support staff in the industry
Whether it’s a question about a specific part, placing an order or inquiring about the status of a backorder, our informed staff is committed to assisting you. Our up-to-date telecommunication and information systems allow us to consolidate resources and reference material to provide you with fast and convenience information.
Electronic Parts Look-up Systems including PartSmart™
UPS, FedEx, USPS and LTL Tracking of Shipments
Dealer Locator Programs
Real Time Inventory
Dealer Credit Approval and Status
We employ the best technical support staff in the lawn and garden industry. Our technical support agents are trained to assist you with engine specifications and repair issues, product information, and warranty claims. We will find the answer you need or give you the resource that can.
We understand that making our products and services financially accessible is just as important as delivering the products and services themselves. For this reason, we offer a variety of solutions to accommodate the finance and credit needs of our dealer